Effective June 2025

 

1. Definition  

Guide Shipping Protection is a comprehensive service combining:  

- Logistics Insurance: Financial protection against transit risks  

- Delivery Guarantee: Service commitment for reliable fulfillment  

 

2. Logistics Insurance  

Purpose: Compensates for loss, damage, or theft during goods transportation across all supply chain stages. Mitigates financial risks and ensures cargo protection.  

 

Coverage Includes:  

- Theft of goods  

- Loss or physical damage  

- Transit-related accidents  

- Specific incident protection:  

  - Fire/water damage  

  - Vandalism  

  - Weather-related incidents  

  - Loading/unloading accidents  

  - Infestation  

 

Industry Context: While modern transportation enables global commerce, inherent transit risks necessitate protective measures. Our policy provides essential coverage for uninterrupted business operations.  

 

3. Delivery Guarantee  

Commitment: Assurance of reliable delivery through partnered logistics providers.  

 

Key Components:  

- On-Time Delivery: Guaranteed fulfillment within agreed timeframes  

- Real-Time Tracking: Full shipment visibility throughout transit  

- Condition Integrity: Responsibility for undamaged delivery  

  Note: Damaged/lost shipments qualify for compensation  

 

4. Claims Process  

For damaged pre-delivery shipments:  

1. Do not accept delivery  

2. Contact Customer Service or  

3. File claim via Seel Buyer Protection  

Important: Buyer Protection is an integral service – not a standalone product.  

 

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Opt-Out Instructions  

Default Coverage: Shipping insurance applies to all products unless declined.  

 

To decline coverage:  

1. Proceed to checkout  

2. In shopping cart:  

   - Locate "Green Shipping Protection"  

   - Deselect checkbox (visual example below)  

3. Complete purchase  

 

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Key Revisions:  

- Professional Terminology: "Compensation" vs. "cover up losses", "inherent transit risks" vs. "goods contain risks"  

- Structured Format: Clear sections with defined coverage scope  

- Removed Sales Language: Eliminated "What are you waiting for?" and similar prompts  

- Precise Opt-Out Wording: "Deselect checkbox" instead of ambiguous "cancel"  

- Western Compliance:  

  - Passive voice for policies ("Coverage includes" vs. "We cover")  

  - Liability-focused guarantee descriptions  

  - Explicit claims procedure  

- Visual Cue Reference: Maintained shopping cart instruction with placeholder for graphical guide