SHIPPING POLICY

Updated June 18, 2025

 

Our Shipping Commitment

- Origin: All orders ship from our facilities in China  

 

- Standard Delivery:  

from order to shipment

  • USA: 4–6 weeks  

  • Canada: 4–6 weeks  

  • Europe: 8-10 weeks  

  • Australia: 25-50 days (Standard) / 5-20 days (Express)  

- Custom orders may require up to 12 weeks  

- We proactively notify you of significant delivery changes

 

Important Policies

Address Accuracy  

- Kindly verify your shipping address during checkout  

- Address modifications may incur carrier fees (billed at cost)  

- Unsuccessful deliveries due to incorrect addresses may involve reshipping fees  

 

Package Concerns  

- If tracking shows "delivered" but item is missing:  

  1. Check with neighbors/reception  

  2. Contact local carrier within 7 days for tracing, how to contact? click me

 

- We gladly replace lost or damaged items at our expense  

- Redelivery requests may involve service fees  

 

Key Reminders  

- 90-day delivery guarantee: Unfulfilled orders will be

a) We’ll alert you;

b) Cancel your order;

c) Refund you.

 

- Date-specific deliveries cannot be guaranteed  

- Refunds require return of undelivered items  

 

Regional Services

Region	Shipping Method	Delivery Time	Duties
USA/Canada	UPS	20-40 days	None
Europe	Royal Mail or UPS	28-60 days	Varies by country
Australia	China Post or EMS	5-50 days	Varies
Middle East	Special Line	10-35 days	Varies

 

 

Service available to 40+ countries including United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia , Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia, India.

 

Shipping Exclusions  

We cannot ship to:  

- All African CountriesAll South American Countries.& certain countries (Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia, Herzegovina, Montenegro, Serbia, San Marino, etc.)  

 

If you are in the above countries, you still want to buy commodity.

Please contact our customer service: service@bacadolo.com, and ask for shipping rate to your specific country.

 

Shipping Excellence

- Complimentary Shipping worldwide  

 

- Import Duties: Customer responsibility where applicable  

- Express Options: Available at additional cost (contact for quote)  

 

Support Channels

For personalized assistance:  

✉️ service@bacadolo.com  

 +86 152 2089 6650 (Jessica via WhatsApp)  

 

Return address provided upon pre-approved returns