REFUND & RETURN POLICY

60-Day Satisfaction Guarantee

We stand behind our products. If you're unsatisfied, you may return unused items in original packaging with tags and receipt within 60 days.

Easy Returns:

   Quality Issues: Free returns for damaged/defective items
   Change of Mind: Customer pays return shipping
   Start Your Return: Email service@bacadolo.com for location-specific instructions

Return Requirements:

- Unused condition with original packaging/tags
- Proof of purchase required
- Pre-approval mandatory (unapproved returns cannot be accepted)

Return Shipping:

- Free for quality/damage issues
- Customer responsibility for preference-based returns
- We provide prepaid labels for approved warranty returns

Non-Returnable Items:

- Customized products
- Orders >$5,000
- Items beyond 60 days
- Products damaged after delivery
- Clearly discounted final-sale items  
(70% restocking fee may apply for ineligible returns)

Refund Processing:

- Approved refunds issued within 7-14 business days
- Credit appears on original payment method
- Original shipping costs non-refundable

EU Customers:

- 14-day cancellation right (same return conditions apply)

Order Cancellations:

- Available within 4 hours of order confirmation only

Need Help?

Contact our global support team:
service@bacadolo.com  
WhatsApp: +86 152 2089 6650 (Jessica)  

Return Address (Pre-approval Required):  
Jessica, Room A03, 1308 No. 29 Huanshi Avenue  
Nansha District, Guangzhou, China